Brand Ambassador & Product Expert (Part-Time)

ARC'TERYX; Lynnfield (MA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Growth opportunities

Time off & flexibility

Wellbeing programs

Health coverage

Job summary

ARC’TERYX is seeking a Product Guide to be the face of the brand on the retail floor, delivering an unforgettable guest experience. You will share technical product knowledge, solve problems, and champion ARC’TERYX as a brand ambassador both in-store and in the community.

You will develop your passions, support store leadership on projects, and contribute to merchandising and guest experience initiatives. The role requires customer service excellence, flexibility, and a love for the outdoors,

Qualifications

• You are passionate about delivering exceptional customer service
• You are self-motivated and enjoy problem solving
• You are flexible and adaptable when faced with ambiguity
• You balance autonomy and collaboration, inspiring continuous improvement
• You seek the best solutions with a commitment to doing what is right
• You love getting outside and living it

Responsibilities

• Deliver a best-in-class brand experience by sharing technical product knowledge and solving guest issues
• Build strong product knowledge and weave it into guest interactions authentically
• Champion ARC’TERYX as a brand ambassador in-store and in the community
• Support store leadership on projects and brand initiatives to elevate guest experience
• Provide feedback on merchandising and in-store experience to drive sales
• Maintain open, collaborative relationships with your team and leadership
• Assist with store tasks as assigned by leadership
• Answer phones and respond to voicemails/emails; may engage on Epicenter social channels
• Process guest transactions using POS, including warranties, Used Gear trade-ins, purchases and returns
• Receive and unpack boxes for inventory (boxes weigh 5-30 lbs)

Job description

ARC’TERYX is seeking a Product Guide to be the face of the brand on the retail floor, delivering an unforgettable guest experience. You will share technical product knowledge, solve problems, and champion ARC’TERYX as a brand ambassador both in-store and in the community.

You will develop your passions, support store leadership on projects, and contribute to merchandising and guest experience initiatives. The role requires customer service excellence, flexibility, and a love for the outdoors,