Product Guide: Brand Ambassador and In-Store Expert

Arc'teryx Equipment; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health & wellbeing

Financial wellbeing

Time & Flexibility

Family support

Growth, community & gear

Job summary

Arc’teryx is seeking a Product Guide in Seattle to deliver an exceptional guest experience by sharing in-depth product knowledge and solving on-the-floor challenges. You’ll help guests find the right gear, explain features, and demonstrate how items perform in real environments.

You will collaborate with store leadership, participate in brand initiatives, and contribute to merchandising feedback. A passion for the outdoors and community involvement is essential, along with a flexible, proactive

Qualifications

• Deliver a best-in-class brand experience to guests.
• Share technical product knowledge and solve guest questions.
• Weave product details into conversations authentically.
• Be a brand ambassador in-store and in the community.
• Support store leadership on projects and initiatives.

Responsibilities

• Deliver a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving.
• Building a strong understanding of our products and weaving this information into guest interactions authentically.
• Championing Arc’teryx as a brand ambassador both in-store and in the community.
• Developing your passions both in and out of the store with the support of the team.
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives.
• Providing feedback on merchandising and in-store experience to help drive sales.
• Maintaining an open, collaborative relationship with your team and store leadership.
• Supporting with and participating in various store tasks as assigned by the leadership team.
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels.
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Skills

Customer service

Product knowledge

Communication

Problem solving

Flexibility

Tools

POS system

Job description

Arc’teryx is seeking a Product Guide in Seattle to deliver an exceptional guest experience by sharing in-depth product knowledge and solving on-the-floor challenges. You’ll help guests find the right gear, explain features, and demonstrate how items perform in real environments.

You will collaborate with store leadership, participate in brand initiatives, and contribute to merchandising feedback. A passion for the outdoors and community involvement is essential, along with a flexible, proactive