Brand Ambassador - Fashion Sales & VIP Clienteling

Macy's, Inc.; Murray (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid holidays

Employee discounts

Job summary

Macy’s, Inc. is seeking an Ambassador to connect with customers, share product knowledge, and drive sales. You will cultivate repeat clientele and coordinate with vendors and store leadership to execute merchandising initiatives. Hours per week vary; full-time roles are typically 30+ hours.

You will create memorable customer experiences, promote brand-specific products, and participate in vendor events while maintaining a welcoming sales floor and strong product knowledge across Macy’s offerings.

Qualifications

• Minimum 1 year selling or retail experience required.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer service

Upselling

Vendor coordination

Retail sales

Communication

Tools

POS systems

Job description

Macy’s, Inc. is seeking an Ambassador to connect with customers, share product knowledge, and drive sales. You will cultivate repeat clientele and coordinate with vendors and store leadership to execute merchandising initiatives. Hours per week vary; full-time roles are typically 30+ hours.

You will create memorable customer experiences, promote brand-specific products, and participate in vendor events while maintaining a welcoming sales floor and strong product knowledge across Macy’s offerings.