Brand Ambassador: Elevate Customer Experience & Growth

Ralph Lauren Corporation; Atlantic City (NJ); On-site; USD 17,000 - 25,000; Full time

Job summary

Ralph Lauren Corporation in Atlantic City, NJ is seeking a Brand Ambassador to provide an exceptional, customer-centric shopping experience. You will engage with guests, demonstrate fashion knowledge, and drive sales in a fast-paced retail environment.

As the entry point for future leadership, you will participate in product trainings, assist with fitting room services, and help maintain store standards while upholding brand guidelines and policies.

Qualifications

• Experience delivering exceptional customer service.
• Ability to meet or exceed monthly sales targets and KPIs.
• Knowledge of fashion and styling to assist customers.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Skills

Customer service

Sales goals

Fashion knowledge

Styling

Communication

Job description

Ralph Lauren Corporation in Atlantic City, NJ is seeking a Brand Ambassador to provide an exceptional, customer-centric shopping experience. You will engage with guests, demonstrate fashion knowledge, and drive sales in a fast-paced retail environment.

As the entry point for future leadership, you will participate in product trainings, assist with fitting room services, and help maintain store standards while upholding brand guidelines and policies.