Brand Ambassador - Fashion & Customer Experience

BoF Careers; Jenks (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

Ralph Lauren Corporation is seeking Brand Ambassadors who put the customer first and deliver an inspiring shopping experience. You will be part of a team that values curiosity, inclusivity, and knowledge of fashion to elevate the RL brand across channels.

As an entry point for future leadership roles, you will join a dynamic team focused on delivering exceptional service, maintaining store standards, and supporting daily operations while embracing the brand’s core values.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key toolsand resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilitiesas required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development andcompany initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Skills

Retail experience

Customer service

Communication

Teamwork

Flexibility

Tools

POS system

Job description

Ralph Lauren Corporation is seeking Brand Ambassadors who put the customer first and deliver an inspiring shopping experience. You will be part of a team that values curiosity, inclusivity, and knowledge of fashion to elevate the RL brand across channels.

As an entry point for future leadership roles, you will join a dynamic team focused on delivering exceptional service, maintaining store standards, and supporting daily operations while embracing the brand’s core values.