Brand Ambassador – Luxury Fashion & Customer Experience

Ralph Lauren Corporation; Arvin (CA); On-site; USD 21,000 - 27,000; Full time

Job summary

Ralph Lauren Corporation in the United States seeks Brand Ambassadors to deliver an exceptional customer experience in a fast-paced, high-volume environment. You will engage customers, demonstrate fashion knowledge, and support store operations to uphold standards and brand guidelines.

Responsibilities include meeting sales objectives, contributing to monthly and quarterly plans, assisting with fittings, managing POS transactions, and participating in trainings while maintaining an inclusive,

Qualifications

• Provides excellent customer service, ensuring a customer-first mindset.
• Understands sales objectives and strives to meet or exceed KPI targets.
• Connects customers using brand programs and demonstrates fashion and styling knowledge.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines..
• Supports a professional and positive work environment, champions company core values and upholds company policies,
• collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Skills

Customer service

Sales KPIs

Communication skills

Fashion knowledge

Team collaboration

Tools

POS system

Job description

Ralph Lauren Corporation in the United States seeks Brand Ambassadors to deliver an exceptional customer experience in a fast-paced, high-volume environment. You will engage customers, demonstrate fashion knowledge, and support store operations to uphold standards and brand guidelines.

Responsibilities include meeting sales objectives, contributing to monthly and quarterly plans, assisting with fittings, managing POS transactions, and participating in trainings while maintaining an inclusive,