Brand Ambassador: Elevate Customer Experience & Growth

Ralph Lauren; Town of Waterloo (NY); On-site; USD 21,000 - 27,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Full-Time Brand Ambassador to deliver a personalized shopping experience and meet customer expectations. You will contribute to sales, support store initiatives, and participate in training while representing the RL brand on the sales floor.

The role requires a customer-first mindset, strong communication, adaptability to a fast-paced environment, and the ability to work a flexible schedule including evenings, weekends, and potential overnight shifts.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Planning and prioritization/time management skills

Responsibilities

• Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Supports and participates in team training to execute business results
• Creative in thinking of new way to engage clients and reach out to a wider client base
• Is the ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Engages in store client initiatives and community outreach
• Champion of RL core values
• Embraces RL "More ways to shop" and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides ongoing feedback to Management on successes and opportunities
• Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all time.

Skills

Customer service

Communication

Flexibility

Teamwork

Cash handling

Job description

Ralph Lauren Corporation is seeking a Full-Time Brand Ambassador to deliver a personalized shopping experience and meet customer expectations. You will contribute to sales, support store initiatives, and participate in training while representing the RL brand on the sales floor.

The role requires a customer-first mindset, strong communication, adaptability to a fast-paced environment, and the ability to work a flexible schedule including evenings, weekends, and potential overnight shifts.