Brand Ambassador: Elevate Customer Experience

Ralph Lauren; Castle Rock (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Ralph Lauren Corporation is seeking Brand Ambassadors who provide a personalized shopping experience with a customer-first mindset. You will support sales goals, educate customers on programs, and uphold brand standards in a high-volume retail environment.

The role emphasizes fashion passion, teamwork, and the ability to balance tasks while delivering an excellent RL customer experience.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume environment is preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals; lift up to 30 lbs.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, including day/evening/weekends and potential travel.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Responsibilities

• Provides excellent customer service, ensuring a customer-first mindset.
• Understand sales objectives and meet or exceed individual KPIs.
• Contribute to monthly/quarterly/annual sales plans with the team.
• Connect customers using Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Educate customers on programs, initiatives, resources and offerings.
• Provide customer service in fitting rooms and maintain store standards.
• Maintain store standards, policies and processes on sales floor and back-of-house.
• Support floor sets, replenishment, and other operational activities.
• Participate in trainings including compliance, product, talent development.

Skills

Customer service

Communication

Sales experience

Job description

Ralph Lauren Corporation is seeking Brand Ambassadors who provide a personalized shopping experience with a customer-first mindset. You will support sales goals, educate customers on programs, and uphold brand standards in a high-volume retail environment.

The role emphasizes fashion passion, teamwork, and the ability to balance tasks while delivering an excellent RL customer experience.