Brand Ambassador: Elevate Customer Experience

Ralph Lauren; Woodstock (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Ralph Lauren Corporation, a global premium lifestyle brand, is seeking Brand Ambassadors to deliver a personalized shopping experience across our stores. You will greet customers, understand their needs and provide fashion guidance to enhance the RL experience.

As a Brand Ambassador, you will support selling objectives, participate in visual standards, and collaborate with teammates to meet monthly and quarterly sales plans. Training includes product knowledge and company initiatives.

Qualifications

• Retail or similar industry experience preferred.
• Ability to communicate effectively with customers and store personnel.
• Flexibility to work day, evening, weekends, and travel as required.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• Supports operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on product feedback, category opportunities or needs.
• Maintains store visual standards and using visual techniques and company guidelines.
• Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

Skills

Customer focus

Sales driven

Team collaboration

Fashion sense

Job description

Ralph Lauren Corporation, a global premium lifestyle brand, is seeking Brand Ambassadors to deliver a personalized shopping experience across our stores. You will greet customers, understand their needs and provide fashion guidance to enhance the RL experience.

As a Brand Ambassador, you will support selling objectives, participate in visual standards, and collaborate with teammates to meet monthly and quarterly sales plans. Training includes product knowledge and company initiatives.