Brand Ambassador & Customer Experience Champion

Macy's; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales through customer connections and vendor product knowledge across designated brands. The role focuses on upselling, building repeat clientele, and serving as a knowledge expert for the represented vendor/brand area. Hours vary by business needs.

Full-time colleagues are typically scheduled to work 30 or more hours per week; benefits include health coverage, 401(k) match, paid time off, holidays, and ongoing development opportunities.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Excellent verbal and written communication.
• Ability to build relationships and convert customers into clients.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.

Skills

Customer engagement

Upselling

Retail experience

Job description

Macy's is seeking an Ambassador to drive sales through customer connections and vendor product knowledge across designated brands. The role focuses on upselling, building repeat clientele, and serving as a knowledge expert for the represented vendor/brand area. Hours vary by business needs.

Full-time colleagues are typically scheduled to work 30 or more hours per week; benefits include health coverage, 401(k) match, paid time off, holidays, and ongoing development opportunities.