Branch Teller Supervisor — Lead & Elevate Service

TruNorth Bank; Randolph (MA); On-site; USD 33,000 - 38,000; Full time

Job summary

TruNorth Bank in Randolph, MA seeks a Teller Supervisor to lead the teller team, ensure daily branch operations, and deliver outstanding customer service. The role requires supervisory experience, cash handling know-how, and strong communication to support branch goals.

The position offers full-time hours in a retail banking setting with occasional Saturday work and potential travel. Salary ranges from $24.00 to $27.50 per hour, commensurate with experience.

Qualifications

• High School Diploma or equivalent required.
• Prior supervisory experience required.
• Cash handling experience required.
• 2+ years teller experience preferred.
• Knowledge of Microsoft products is a plus.
• Fluency in a second language is a plus.

Responsibilities

• Provide excellent customer service and responsiveness to customers.
• Supervise branch operations in absence of Branch Manager.
• Balance cash and manage teller line procedures.
• Schedule staff and ensure service level standards.
• Support branch goals and manage expenses.
• Participate in interviews and performance evaluations.

Skills

Leadership

Coaching

Team building

Communication

Customer service

Detail oriented

Sales skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

TruNorth Bank in Randolph, MA seeks a Teller Supervisor to lead the teller team, ensure daily branch operations, and deliver outstanding customer service. The role requires supervisory experience, cash handling know-how, and strong communication to support branch goals.

The position offers full-time hours in a retail banking setting with occasional Saturday work and potential travel. Salary ranges from $24.00 to $27.50 per hour, commensurate with experience.