Banking Float Supervisor: Customer Experience Lead

TruNorth Bank; Massachusetts; On-site; USD 33,000 - 38,000; Full time

Job summary

TruNorth Bank in Auburn, MA is seeking a full-time Retail Employee to support teller operations and deliver exceptional customer service.

Responsibilities include supervising teller line operations, handling cash and vault procedures, opening accounts, and providing Notary & Medallion Signature Guarantee services while ensuring compliance with bank policies and regulations. Flexibility for Saturdays and extended hours is expected.

Qualifications

• High School/GED required.
• Associates Degree or equivalent in course work and training.
• 2-3 years customer sales/service experience.
• 2-3 years supervisory experience.
• Strong communication and interpersonal skills.

Responsibilities

• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
• Supervise all aspects of the Teller Line, maintain cash supply for the branch and ATM, ensure Teller accuracy, assist Teller with more complex customer transactions.
• Open and close main vault daily, control cash in vault and distribute daily cash to Tellers according to policy and procedure.
• Open accounts and perform maintenance of customer account information and processes requests as needed.
• Provide Notary & Medallion Signature Guarantee services to customers.
• Ensure compliance with Federal and State laws and regulations; including Bank Secrecy Act and Regulation CC.

Skills

Customer service

Sales goals

Cash handling

Notary & Medallion

Branch operations

Education

High School/GED

Associates Degree or equivalent

2-3 years customer sales/service experience

2-3 years supervisory experience

Job description

TruNorth Bank in Auburn, MA is seeking a full-time Retail Employee to support teller operations and deliver exceptional customer service.

Responsibilities include supervising teller line operations, handling cash and vault procedures, opening accounts, and providing Notary & Medallion Signature Guarantee services while ensuring compliance with bank policies and regulations. Flexibility for Saturdays and extended hours is expected.