Bank Branch Leader — Customer Experience & Lending

TruNorth Bank; Peabody (MA); In loco; USD 36.000 - 41.000; Tempo pieno

Descrizione del lavoro

TruNorth Bank in Peabody, MA is seeking an Assistant Branch Manager to work alongside the Branch Manager in overseeing daily branch operations and a growing team. The role emphasizes customer experience, staff supervision, and compliance with bank policies.

Responsibilities include supervising the lobby and teller line, assisting in hiring, and enforcing our mission and values while maintaining strong communication with the branch team.

Competenze

• Associates degree or similar course work/training.
• Minimum of 2 years customer service experience/sales experience.
• Minimum of 2 years supervisory experience.
• Prior Assistant Branch Manager experience is a plus.
• Fluency in a second language is a plus.

Mansioni

• Oversee daily branch functions with the Branch Manager.
• Participate in hiring and develop the branch team.
• Ensure customer experience aligns with bank policies and standards.
• Supervise lobby and teller line and delegate work as needed.
• Ensure branch compliance with laws and internal procedures.

Conoscenze

Leadership

Supervisory experience

Customer service

Sales experience

Communication

Formazione

Associate degree

Course work/training

Strumenti

Microsoft Office

Bank policies

Descrizione del lavoro

TruNorth Bank in Peabody, MA is seeking an Assistant Branch Manager to work alongside the Branch Manager in overseeing daily branch operations and a growing team. The role emphasizes customer experience, staff supervision, and compliance with bank policies.

Responsibilities include supervising the lobby and teller line, assisting in hiring, and enforcing our mission and values while maintaining strong communication with the branch team.