Branch Teller Supervisor: Lead & Grow Customer Relationships

Beacon-Bank; Boston (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Beacon Bank in West Roxbury, MA is seeking a Teller Supervisor to lead the teller line, supervise daily operations, and mentor staff while delivering exceptional customer service. The role reports to Branch Manager and is non-exempt with a 7-grade band.

Responsibilities include supervising teller operations, managing cash handling and audits, and supporting branch goals. The position requires a high school diploma and 1–2 years of supervisory teller experience.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.

Responsibilities

• Oversee teller line supervision and daily operations.
• Provide outstanding customer experience and build relationships with customers and prospects.
• Ensure branch compliance, audits, and regulatory requirements.

Skills

Supervisory experience

Customer service

Communication skills

Coaching and mentoring

Cash handling

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank in West Roxbury, MA is seeking a Teller Supervisor to lead the teller line, supervise daily operations, and mentor staff while delivering exceptional customer service. The role reports to Branch Manager and is non-exempt with a 7-grade band.

Responsibilities include supervising teller operations, managing cash handling and audits, and supporting branch goals. The position requires a high school diploma and 1–2 years of supervisory teller experience.