Branch Teller & Member Experience Lead

Apex Systems; Alexandria (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

ESPP (employee stock purchase program)

401K with company match

HSA (Health Savings Account)

Employee Assistance Program (EAP)

Certification discounts

Job summary

Everforth Apex Systems, based in Alexandria, VA, seeks a Branch Specialist to provide exceptional member service in a fast-paced, onsite environment. You will handle teller transactions, verify identities, and resolve issues while promoting appropriate banking products to meet member needs.

The role emphasizes accuracy, compliance, and strong communication skills to ensure a positive member experience. Occasional branch rotation and Saturday availability may be required.

Qualifications

• Experience with cash‑handling in a fast‑paced environment.
• Reliable attendance and adherence to schedule.
• Proficiency with computers, banking software, and the ability to navigate multiple screens.
• Ability to multi‑task effectively in a fast‑paced, customer‑facing environment.
• Strong organizational, planning, and time management skills.
• Effective verbal and written communication and active listening skills.
• Ability to resolve member and customer issues professionally and tactfully.
• Demonstrated initiative, sound judgment, and decision‑making skills.
• Ability to work independently and collaboratively in a team setting.
• Composure under pressure and adaptability to changing environments.
• Basic mathematical skills for accurate calculations.
• Ability to build rapport and maintain positive relationships with members.
• Receptiveness to feedback and commitment to continuous improvement.

Responsibilities

• Respond to in‑person member inquiries and requests promptly within a structured operation.
• Perform teller‑line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
• Protect and verify the identity of members, and review account information for alerts and irregularities.
• Act and respond to situations or patterns of activity indicating potential fraud or abuse.
• Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction.
• Identify and recommend additional products and services to meet member needs.
• Maintain compliance with all policies and procedures while supporting a positive member interaction experience.

Skills

Cash handling

Multi-tasking

Verbal and written communication

Attendance & schedule adherence

Teamwork

Fraud awareness

Tools

Banking software

Multiple screens navigation

Job description

Everforth Apex Systems, based in Alexandria, VA, seeks a Branch Specialist to provide exceptional member service in a fast-paced, onsite environment. You will handle teller transactions, verify identities, and resolve issues while promoting appropriate banking products to meet member needs.

The role emphasizes accuracy, compliance, and strong communication skills to ensure a positive member experience. Occasional branch rotation and Saturday availability may be required.