Branch Operations Pro — Teller & Member Services Expert

Apex Systems; Woodbridge (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Stock Purchase Program (ESPP)

Job summary

Everforth Apex Systems is seeking a Branch Operations - Specialist in Woodbridge, VA to support daily branch operations and member services. The role emphasizes teller-line operations, compliance, and high-volume customer interactions across multiple branch locations as needed.

Travel between designated branches may be required, and the candidate should uphold accuracy, integrity, and strong service standards in a fast-paced environment.

Qualifications

• Cash-handling experience in a fast-paced environment.
• Reliable attendance and adherence to schedule.
• Proficiency with computers and banking software, with the ability to navigate multiple screens.
• Ability to multi-task effectively in a fast-paced, customer-facing environment.
• Strong organizational, planning, and time management skills.
• Effective verbal and written communication and active listening skills.
• Ability to resolve customer issues professionally and tactfully.
• Demonstrated initiative, sound judgment, and decision-making skills.
• Ability to work independently and collaboratively in a team setting.

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
• Protect and verify the identity of members, reviewing account information for alerts and irregularities.
• Act and respond to situations or patterns of activity indicating potential fraud or abuse.
• Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction.
• Identify and recommend additional products and services to meet member needs.
• Maintain compliance with all policies and procedures while supporting a positive member interaction experience.

Skills

Cash handling

Customer service

Banking software

Multi-tasking

Communication

Time management

Independent worker

Team collaboration

Attention to detail

Tools

Banking software

Job description

Everforth Apex Systems is seeking a Branch Operations - Specialist in Woodbridge, VA to support daily branch operations and member services. The role emphasizes teller-line operations, compliance, and high-volume customer interactions across multiple branch locations as needed.

Travel between designated branches may be required, and the candidate should uphold accuracy, integrity, and strong service standards in a fast-paced environment.