Bank Branch Specialist: Fast-Paced Member Services Pro

Apex Systems; Maryland; On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

ESPP (employee stock purchase)

Job summary

Everforth Apex Systems seeks a Branch Specialist in Capitol Heights, MD, to deliver exceptional member service in a high-volume, on-site environment. You will handle teller-line transactions, verify member identities, and identify potential fraud while guiding customers on products and services.

The role requires cash-handling experience, reliability, and strong communication skills. You will work a schedule that supports weekday and Saturday coverage, using banking software across multiple

Qualifications

• Experience with cash-handling in a fast-paced environment.
• Reliable attendance and adherence to schedule.
• Proficiency with computers and banking software.
• Ability to multi-task in a customer-facing environment.
• Strong organizational, planning, and time management skills.
• Effective verbal and written communication and active listening.
• Ability to resolve customer issues professionally.
• Demonstrated initiative and sound judgment.
• Ability to work independently and in a team.
• Composure under pressure and adaptability.
• Basic mathematical skills.

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions and related functions for savings, checking, consumer loans, and credit cards.
• Protect and verify member identities, review account information for alerts and irregularities.
• Identify and respond to potential fraud or abuse.
• Demonstrate proficiency in multiple systems and engagement techniques for accuracy and satisfaction.
• Identify and recommend products and services to meet member needs.
• Maintain compliance with policies while supporting a positive interaction experience.
• Perform other duties as assigned.

Skills

Cash handling

Multi-tasking

Customer service

Communication

Problem solving

Teamwork

Adaptability

Basic math

Tools

Banking software

Job description

Everforth Apex Systems seeks a Branch Specialist in Capitol Heights, MD, to deliver exceptional member service in a high-volume, on-site environment. You will handle teller-line transactions, verify member identities, and identify potential fraud while guiding customers on products and services.

The role requires cash-handling experience, reliability, and strong communication skills. You will work a schedule that supports weekday and Saturday coverage, using banking software across multiple