Branch Operations & Member Service Specialist

Apex Systems; Tampa (FL); On-site; USD 20,664 - 27,552; Full time

Job summary

Apex Systems in Tampa, FL is seeking a Branch Specialist to support teller-line operations in a high-volume, onsite environment. You will handle cash transactions, verify member identities, and respond to inquiries to ensure accurate, compliant service.

Responsibilities include processing teller transactions, monitoring for fraud signals, and promoting suitable products and services. Strong math, computer, and communication skills are essential for success in this role.

Qualifications

• Experience with cash-handling in a fast-paced environment.
• Reliable attendance and adherence to schedule.
• Proficiency with computers, banking software, and navigating multiple screens.
• Ability to multi-task effectively in a fast-paced, customer-facing environment.
• Strong organizational, planning, and time management skills.
• Effective verbal and written communication and active listening skills.
• Ability to resolve member and customer issues professionally and tactfully.
• Demonstrated initiative, sound judgment, and decision-making skills.
• Ability to work independently and collaboratively in a team setting.

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
• Protect and verify the identity of members, and review account information for alerts and irregularities.
• Identify and respond to potential fraud or abuse and patterns of activity.
• Demonstrate proficiency in multiple systems and engagement techniques to ensure accuracy and member satisfaction.
• Identify and recommend additional products and services to meet member needs.
• Maintain compliance with all policies and procedures.
• Perform other duties as assigned.

Skills

Cash handling

Reliability

Computers

Multitasking

Organizational skills

Communication skills

Problem solving

Independent work

Mathematical skills

Tools

Banking software

Multiple screen navigation

Job description

Apex Systems in Tampa, FL is seeking a Branch Specialist to support teller-line operations in a high-volume, onsite environment. You will handle cash transactions, verify member identities, and respond to inquiries to ensure accurate, compliant service.

Responsibilities include processing teller transactions, monitoring for fraud signals, and promoting suitable products and services. Strong math, computer, and communication skills are essential for success in this role.