Branch Teller & Member Services Specialist

Apex Systems; Jacksonville, Northern (FL, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401K with match

Employee stock purchase program (ESPP)

HSA

Job summary

Everforth Apex in Jacksonville, FL is seeking a Branch Specialist to deliver exceptional member service in a high-volume, schedule-driven environment. You will perform teller-line transactions, verify identities, and maintain accurate cash handling while promoting bank products and services.

The role requires strong communication, attention to detail, and the ability to work independently within a team, with a Monday–Friday schedule and some Saturday coverage to support branch operations.

Qualifications

• Experience with cash-handling in a fast-paced environment.
• Reliable attendance and adherence to a schedule.
• Proficiency with computers and banking software; ability to navigate multiple screens.
• Ability to multi-task effectively in a customer-facing environment.
• Strong organizational, planning, and time management skills.
• Effective verbal and written communication and active listening skills.
• Ability to resolve customer issues professionally and tactfully.
• Demonstrated initiative, sound judgment, and decision-making skills.
• Ability to work independently and collaboratively in a team setting.

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
• Protect and verify the identity of members and review account information for alerts and irregularities.
• Act and respond to situations or patterns of activity that indicate potential fraud or abuse.
• Demonstrate proficiency in multiple systems and engagement techniques to ensure accuracy and member satisfaction.
• Identify and recommend additional products and services to meet member needs.
• Maintain compliance with all policies and procedures while supporting a positive member interaction experience.

Skills

Cash handling

Customer service

Multi-tasking

Verbal & written communication

Computer skills

Banking software

Attention to detail

Teamwork

Problem solving

Word

Tools

Microsoft Word

Job description

Everforth Apex in Jacksonville, FL is seeking a Branch Specialist to deliver exceptional member service in a high-volume, schedule-driven environment. You will perform teller-line transactions, verify identities, and maintain accurate cash handling while promoting bank products and services.

The role requires strong communication, attention to detail, and the ability to work independently within a team, with a Monday–Friday schedule and some Saturday coverage to support branch operations.