Branch Specialist: Customer-Facing Teller & Fraud Guard

Apex Systems; Jacksonville (NC); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Everforth Apex Systems is seeking a Branch Specialist in Jacksonville, NC for onsite duties including teller-line transactions and member services. The role emphasizes accurate financial handling and responsive customer support in a high-volume environment.

The candidate should handle cash, verify identities, manage fraud concerns, and advise on banking products while maintaining policy compliance. A proactive, team-oriented approach and strong communication skills are required.

Qualifications

• Experience with cash-handling in a fast-paced environment.
• Proficiency with computers, banking software, and navigating multiple screens.
• Ability to multi-task effectively in a customer-facing environment.

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured operation.
• Perform teller-line transactions for savings, checking, consumer loans, credit cards, and fraud resolution.
• Protect and verify member identities, review account information for alerts and irregularities.
• Identify and respond to patterns indicating potential fraud or abuse.
• Demonstrate proficiency in multiple systems and active listening to ensure accuracy and satisfaction.
• Identify and recommend additional products and services to meet member needs.
• Maintain compliance with policies while supporting positive member interactions.

Skills

Cash handling

Customer service

Banking software

Multi-tasking

Communication

Job description

Everforth Apex Systems is seeking a Branch Specialist in Jacksonville, NC for onsite duties including teller-line transactions and member services. The role emphasizes accurate financial handling and responsive customer support in a high-volume environment.

The candidate should handle cash, verify identities, manage fraud concerns, and advise on banking products while maintaining policy compliance. A proactive, team-oriented approach and strong communication skills are required.