Branch Teller Lead: Mentor, Elevate Customer Experience

PNC; Oak Creek (WI); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with match

Paid time off and holidays

Job summary

PNC is seeking a Teller Lead at the Oak Creek Branch in Oak Creek, WI. The role is in-office and focuses on coaching tellers, driving customer engagement, and leveraging technology to meet customer needs. Candidates should have 1+ years of related experience and no degree is required.

The position includes responsibilities in performance management, referrals, and adhering to branch operations while delivering a high level of customer service and financial wellbeing.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and improve customer financial wellbeing.
• Mentors with meaningful conversations, making referrals to branch staff.
• Engages customers using technology to meet needs and position PNC products.
• Supports Branch Manager in performance management and new hire processes.
• Ensures daily operations and maintenance transactions are accurate and efficient.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller Lead at the Oak Creek Branch in Oak Creek, WI. The role is in-office and focuses on coaching tellers, driving customer engagement, and leveraging technology to meet customer needs. Candidates should have 1+ years of related experience and no degree is required.

The position includes responsibilities in performance management, referrals, and adhering to branch operations while delivering a high level of customer service and financial wellbeing.