Branch Teller & Digital Services Specialist

001 Manufacturers and Traders Trust Co; Frederick (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank Corporation in Frederick, MD is hiring for a customer service-focused role at a branch. You will engage customers, demonstrate digital tools, balance and process transactions, and address immediate needs in a fast-paced lobby environment.

You’ll log complaints, transition sales opportunities to banking partners, and handle branch operations such as cash ordering and ATM tasks, all while adhering to compliance and risk controls to protect customers and the bank.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Strong verbal communication and interpersonal skills.
• Organized with good time management and prioritization abilities.
• Data entry experience and basic internet proficiency.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Log customer complaints and transition sales opportunities to banking partners.
• Perform branch-related operational activities (cash ordering, vault, ATM, wires).
• Complete consumer AML/KYC-related activities and maintain compliance with risk controls.
• Promote the M&T Bank brand and maintain internal control standards.

Skills

Customer service

Verbal communication

Interpersonal skills

Organization

Time management

Prioritization

Data entry

Internet proficiency

Education

High school diploma or GED

Tools

Internet literacy

Job description

M&T Bank Corporation in Frederick, MD is hiring for a customer service-focused role at a branch. You will engage customers, demonstrate digital tools, balance and process transactions, and address immediate needs in a fast-paced lobby environment.

You’ll log complaints, transition sales opportunities to banking partners, and handle branch operations such as cash ordering and ATM tasks, all while adhering to compliance and risk controls to protect customers and the bank.