Branch Experience Specialist: Digital Banking, Transactions

M&T Bank Corporation; Essex (MD); Presencial; USD 26.000 - 40.000; Jornada completa

Descripción de la vacante

M&T Bank Corporation in Essex, Maryland is seeking a customer service focused branch associate to deliver an outstanding experience for every visitor. You will assist with cash handling, balance and process transactions, demonstrate digital tools, greet customers in the lobby, and identify self-service opportunities to meet needs.

The role emphasizes accuracy, compliance, and strong communication as you resolve routine issues, log complaints, and collaborate with banking partners.

Formación

• High school diploma or GED required.
• Minimum of 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.

Responsabilidades

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through digital demonstrations and promote self-service opportunities.
• Engage in lobby management, meet and greet customers, and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account services issues and log all customer complaints.
• Transition identified sales opportunities and connect customers to appropriate banking partners.
• Perform branch operations such as cash ordering, vault, ATM, and wire transfers.
• Complete Consumer AML/KYC activities and ensure compliance with policies.
• Maintain internal control standards and support audit points and regulatory requirements.
• Promote the M&T Bank brand and a customer-centric culture.

Conocimientos

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet usage

Educación

High school diploma or GED

Descripción del empleo

M&T Bank Corporation in Essex, Maryland is seeking a customer service focused branch associate to deliver an outstanding experience for every visitor. You will assist with cash handling, balance and process transactions, demonstrate digital tools, greet customers in the lobby, and identify self-service opportunities to meet needs.

The role emphasizes accuracy, compliance, and strong communication as you resolve routine issues, log complaints, and collaborate with banking partners.