Branch Banking Advisor: Customer Solutions & Digital Engagement

M&T Bank Corporation; Woodbridge (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation in Woodbridge, VA is seeking a branch Teller to support daily branch operations, assist customers with transactions, explain product features, and drive service quality. You will greet customers, handle inquiries, and refer complex needs to the appropriate team while upholding compliance and security standards.

The role emphasizes customer service, sales and digital engagement, with focus on accurate logging of interactions, balancing cash, and promoting digital channels.

Qualifications

• High school diploma or GED is required.
• 1 year of proven retail sales, call center, customer service, or telesales experience preferred.
• Strong verbal communication skills are essential.
• Strong interpersonal skills are essential.
• Ability to interact with varying customers (consumer to small business).
• Ability to handle difficult customer conversations effectively.
• Well-organized with proven time management and prioritization skills.
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Make recommendations based on the customer’s identified needs.
• Engage customers to bank with us and promote digital capabilities.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing responsibilities for Consumer and Business Banking relationships.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Difficult conversations

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Woodbridge, VA is seeking a branch Teller to support daily branch operations, assist customers with transactions, explain product features, and drive service quality. You will greet customers, handle inquiries, and refer complex needs to the appropriate team while upholding compliance and security standards.

The role emphasizes customer service, sales and digital engagement, with focus on accurate logging of interactions, balancing cash, and promoting digital channels.