Customer-Centric Teller: Digital Services & Transactions

M&T Bank Corporation

Town of Cheektowaga (NY)

Hybrid

USD 25,000 - 36,000

Full time

14 days+

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Job summary

M&T Bank Corporation is seeking a Teller for the Union Road Branch in Cheektowaga, NY. The role focuses on delivering excellent customer service, handling cash, and processing transactions accurately in a busy branch environment.

You will guide customers to digital tools and support routine account needs with a customer-centric approach. Candidates should have a high school diploma or GED and at least 6 months of customer service or cash handling experience, along with strong communication and

Qualifications

High school diploma or GED required.
Minimum 6 months customer service experience or cash handling.
Strong verbal and interpersonal skills; ability to log and document transactions accurately.
Reliable with data entry and basic computer/Internet usage.

Responsibilities

Provide exceptional branch customer service and balance/process transactions per policy.
Educate customers on digital self-service tools; identify opportunities and refer to banking partners.
Greet customers, manage lobby flow, and address immediate needs with empathy.
Handle routine account maintenance and cash handling activities accurately.
Log customer complaints and escalate issues to resolution; adhere to AML/BSA/KYC processes.