Branch Teller: Build Relationships & Help Finances

Citizens Bank; Town of Cheektowaga (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health care coverage (medical, dental,

Vision plans

401K with company match

Tuition assistance

Paid time off for volunteering

Job summary

Citizens Bank in New York area seeks a branch associate to greet customers, demonstrate mobile app and ATM usage, and guide them through simple transactions. You will leverage product knowledge to provide personalized solutions and coordinate with Bankers for the next steps.

The role emphasizes customer service, adherence to financial policies, and the ability to handle cash and digital payments while delivering a positive banking experience.

Qualifications

• High school diploma or GED required.
• At least 6 months of experience processing transactions (cash and/or digital payments).
• At least 1 year of customer experience, with recommending or referring products/services.

Responsibilities

• Greet customers in lobby and demonstrate how to use mobile app or ATMs for simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Follow all financial policies and proper cash handling procedures.
• Educate customers on Citizens products and benefits and respond to questions or concerns.

Skills

Customer service

Active listening

Communication

Problem solving

Education

High School diploma/GED

Job description

Citizens Bank in New York area seeks a branch associate to greet customers, demonstrate mobile app and ATM usage, and guide them through simple transactions. You will leverage product knowledge to provide personalized solutions and coordinate with Bankers for the next steps.

The role emphasizes customer service, adherence to financial policies, and the ability to handle cash and digital payments while delivering a positive banking experience.