Branch Team Lead: Customer Ops & Growth Champion

Grainger; Charlotte (NC); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Savings Plan

Paid time off

Tuition reimbursement

Job summary

Grainger in Charlotte, NC is seeking a Branch Team Lead to oversee daily branch operations, deliver outstanding customer service, and drive operational excellence. You will lead a branch team, align priorities with company strategy, and report to the Operations Manager or Branch Manager.

You will guide staff on processes, monitor key metrics for customer satisfaction, sales, safety, and efficiency, and foster collaboration with Sales, Customer Service, and Onsite Teams.

Qualifications

• High school diploma or Bachelor's degree.
• Minimum 3 years' customer service and sales experience.
• 2+ years of management experience in a customer service environment.
• Operate powered industrial equipment.

Responsibilities

• Provide customer service and direction regarding the daily activities of a team at the branch location.
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback.
• Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements.
• Provide a creative customer experience and ensure customer retention and satisfaction.
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations.
• Monitor counter transactions to provide appropriate guidance to team members.
• Facilitate team member onboarding and ongoing training.
• Build work schedules to ensure productivity and staffing levels.
• Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service.
• Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams.

Skills

Customer service

Sales

Leadership

Coaching

Education

High school diploma

Bachelor's degree

Tools

SAP

Job description

Grainger in Charlotte, NC is seeking a Branch Team Lead to oversee daily branch operations, deliver outstanding customer service, and drive operational excellence. You will lead a branch team, align priorities with company strategy, and report to the Operations Manager or Branch Manager.

You will guide staff on processes, monitor key metrics for customer satisfaction, sales, safety, and efficiency, and foster collaboration with Sales, Customer Service, and Onsite Teams.