Branch Operations Leader: Elevate Customer Service & Growth

Zoro Tools; Atlanta (GA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Holidays

Employee discounts

Job summary

Grainger’s Branch Team Lead role supports daily operations, delivering outstanding customer service while guiding a branch team to meet safety, sales and service targets. You will work with the Branch leadership to align priorities and communicate the company strategy to staff.

The position requires a Bachelor’s degree, at least three years in customer service and sales, and two+ years in management. Proficiency with SAP and the ability to relocate within two years are also expected.

Qualifications

• Bachelor’s degree required.
• At least 3 years in customer service and sales.
• 2+ years in a management role within a customer service environment.
• Ability to articulate the branch vision to staff.
• Train employees on processes and product knowledge.
• Proficient with computers and software including SAP.
• Operate powered industrial equipment as needed.
• Able to relocate to another branch within 2 years.

Responsibilities

• Provide customer service and direction for the daily activities of a branch team.
• Clarify direction for team members by projects and priorities and provide feedback.
• Improve key metrics in customer satisfaction, sales, safety and operations.
• Create a positive customer experience and ensure retention.
• Deliver frequent feedback to strengthen branch operations skills.
• Monitor counter transactions and guide team members.
• Facilitate onboarding and ongoing training for staff.
• Build work schedules to ensure productivity and staffing levels.
• Identify process improvements and implement changes to enhance sales and service.
• Collaborate with Sales, Branch Network and Onsite Services teams.
• May handle after-hours emergency customer calls.

Skills

Customer service

Sales experience

Team leadership

Communication

Problem solving

Education

Bachelor's degree

Tools

SAP

Job description

Grainger’s Branch Team Lead role supports daily operations, delivering outstanding customer service while guiding a branch team to meet safety, sales and service targets. You will work with the Branch leadership to align priorities and communicate the company strategy to staff.

The position requires a Bachelor’s degree, at least three years in customer service and sales, and two+ years in management. Proficiency with SAP and the ability to relocate within two years are also expected.