Member Services & Lending Specialist

Hawaii-State-Federal-Credit-Union; Kihei (HI); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Retirement Savings (401k)

Transportation Subsidy

Growth Opportunities

Wellness programs

Job summary

Hawaii State Federal Credit Union is seeking a Member Relationship Associate I to assist members with account transactions, openings, and lending requests. You will identify opportunities to improve members’ financial well-being and provide compliant service in a supportive branch environment.

Find your happy place at HSFCU, a place with generous benefits and opportunities for growth. You’ll contribute to branch performance while delivering exceptional service and accurate record-keeping.

Qualifications

• 2+ years of related experience in financial services or equivalent.
• Thorough knowledge of member services and products provided.
• Knowledge of credit union loan services, policies, and procedures.
• Understanding of related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer and residential lending practices.
• Excellent interviewing, communication and public relations skills.
• Strong analytical and financial skills.
• Professional appearance, dress, and attitude.

Responsibilities

• Deliver outstanding member service and build trusted member relationships.
• Open and service deposit accounts and assist with consumer lending solutions.
• Identify opportunities to recommend products and services that support member financial goals.
• Resolve member issues promptly and professionally.
• Maintain operational accuracy and compliance standards.
• Contribute to branch performance and member satisfaction goals.

Skills

Member services

Communication skills

Public relations skills

Analytical skills

Financial knowledge

Notary/9-key skills

Notary stamp handling

Math abilities

Job description

Hawaii State Federal Credit Union is seeking a Member Relationship Associate I to assist members with account transactions, openings, and lending requests. You will identify opportunities to improve members’ financial well-being and provide compliant service in a supportive branch environment.

Find your happy place at HSFCU, a place with generous benefits and opportunities for growth. You’ll contribute to branch performance while delivering exceptional service and accurate record-keeping.