Member Service Representative - Hawaii Kai Branch

HAWAII CENTRAL FEDERAL CREDIT UNION; East Honolulu (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

Hawaii Central Federal Credit Union seeks a member-focused associate to support sales efforts and perform member transactions across share and loan products.

You will counsel members, open new accounts, process loans, and ensure accurate cash handling in a fast-paced environment. Knowledge of CIP and security procedures is essential, with strong communication and problem-solving skills valued.

Training opportunities and a community-oriented culture are offered in this on-site role on Oahu.

Qualifications

• Prior cash handling and customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic PC literacy required.
• Analytical and financial skills beneficial.
• Ability to multi-task and meet deadlines.
• Lift up to 30 lbs occasionally.

Responsibilities

• Promote credit union products based on member needs and interview outcomes.
• Process transactions and service requests accurately and efficiently.
• Open new accounts, assist with wire transfers and disputes.
• Process loan applications and documentation; assist with loan status inquiries.
• Ensure CIP compliance and maintain security procedures.
• Provide cross-selling of services and support for member education.
• Represent HCFCU at community events as appropriate.

Skills

Cash handling

Customer service

Communication

Analytical skills

PC literacy

Education

High school diploma or equivalent

Job description

Consistently provides an atmosphere of high-quality member service. Confidently supports credit union sales efforts and performs transaction for members regarding all share and loan products and services. Consult with members and provide solutions to match their needs.

• Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and polices. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relation to lending. Counsel members on dividend rates and cross-sell services offered at the credit union.
• Accurately and efficiently processes transaction and service requests.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
• Assist members in the completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes.
• Process new account information including ensure compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debits cards, assist with set-up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products.
• Provide loan applications and/or information to members and prospective members.
• Process loan application and collect necessary documentation for proper analyzing from Consumer Loan Department. Closing of loans (document signing).
• Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied.
• Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary.
• Knowledge of member services and products as well as applicable policies and procedures.
• Knowledge of credit union loan services, policies, and procedures.

Other Duties:

• Represent HCFCU in community events, as appropriate
• Actively participate in credit union functions.
• Other duties as assigned
• High school degree or equivalent.
• One year cash handling & customer service experience preferred.
• Must be able to effectively and professionally communicate to both internal customers and external members.
• Must have a basic PC knowledge.
• Strong analytical and financial skills.
• Able to multi-task, work under pressure and meet deadlines.
• Lifting, pulling, pushing, and carrying up to 30lbs on occasion. Reasonable accommodation for qualified appliance available.