Branch Services & Member Experience Specialist

State Employees' Credit Union; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union in North Carolina seeks a friendly member service specialist to greet members, open accounts, and process transactions. You will handle cash operations, drive-thru, and educate members on available services with accuracy and discretion.

You must demonstrate patience, professionalism, and strong communication while balancing the cash drawer, vault, and coins. The role requires reliability, willingness to train, and adherence to policies in a fast-paced branch

Qualifications

• Must have basic computer skills.
• Must speak fluent English and communicate clearly.
• Ability to balance cash drawer and handle money accurately.
• Fast-paced environment requires sound judgment under pressure.

Responsibilities

• Greet members and respond to needs or direct to appropriate source.
• Open new memberships and accounts, and process changes.
• Balance cash drawer, vault, ATM, and coin sorter daily.
• Operate drive-thru window as needed.
• Handle phone inquiries and clerical duties; scan and file documents.
• Provide information on services and make recommendations.

Skills

People skills

Communication skills

Mathematical skills

Self-control

Teamwork

Basic computer skills

Tools

Margo system

Image System

Job description

State Employees' Credit Union in North Carolina seeks a friendly member service specialist to greet members, open accounts, and process transactions. You will handle cash operations, drive-thru, and educate members on available services with accuracy and discretion.

You must demonstrate patience, professionalism, and strong communication while balancing the cash drawer, vault, and coins. The role requires reliability, willingness to train, and adherence to policies in a fast-paced branch