Branch Member Services Specialist

State Employees' Credit Union; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking a branch-based Member Service Associate in Greensboro, NC to greet members, open accounts, and handle a variety of transactions across delivery channels. You will balance cash, balance vaults, and assist with drive-thru operations while delivering exceptional service and accurate processing.

The role requires strong communication, confidentiality, and a professional demeanor, with a focus on accuracy and teamwork within a cooperative community.

Qualifications

• Strong customer-service orientation and ability to handle multiple tasks.
• Excellent verbal and written communication skills.
• Ability to remain confidential and act with integrity.
• Strong math and cash-handling accuracy.

Responsibilities

• Greet members and respond to their needs or direct to the right person.
• Open new memberships and accounts; process changes.
• Balance cash drawer; balance vault, ATM, coin sorter.
• Operate drive-thru window as needed; prepare cash deliveries weekly.
• Assist members with account problems and reconciliations.
• Provide information about services and make suitable recommendations.

Skills

Customer service

Communication skills

Patience

Professionalism

Confidentiality

Maturity

Tools

Margo system

Image System

Job description

State Employees' Credit Union is seeking a branch-based Member Service Associate in Greensboro, NC to greet members, open accounts, and handle a variety of transactions across delivery channels. You will balance cash, balance vaults, and assist with drive-thru operations while delivering exceptional service and accurate processing.

The role requires strong communication, confidentiality, and a professional demeanor, with a focus on accuracy and teamwork within a cooperative community.