Branch Member Services Specialist

State Employees' Credit Union; Wilson (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is hiring at our Wilson, NC location for a member services role. You will greet members, open and maintain accounts, and handle transactions using the Margo system while balancing cash and vault operations.

The role emphasizes strong communication, professional conduct, and a willingness to train across branch operations to serve SECU members effectively.

Qualifications

• Demonstrates self-control and positive attitude under pressure.
• Strong math, organizational and communication skills.
• Willingness to engage in ongoing training and professional development.
• Ability to work with minimal supervision and respect schedules.

Responsibilities

• Process new memberships and open accounts with accuracy.
• Educate members on services and tailor recommendations.
• Enter transactions in the Margo system and balance cash drawer.
• Balance vault, ATM, coin sorter and related reports.
• Operate drive-thru window when needed.
• Assist with account problems and reconciliations; support branch tasks.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Professionalism

English fluency

Tools

Margo system

ATM operations

Job description

State Employees' Credit Union is hiring at our Wilson, NC location for a member services role. You will greet members, open and maintain accounts, and handle transactions using the Margo system while balancing cash and vault operations.

The role emphasizes strong communication, professional conduct, and a willingness to train across branch operations to serve SECU members effectively.