Part-Time Branch Associate: Member Services & Cash Handling

State Employees' Credit Union; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking a member services associate in North Carolina to greet members, open accounts, educate on services, and handle cash transactions with accuracy.

Responsibilities include vault and ATM balancing, drive-thru operations, and clerical duties. Strong communication, math skills, and a professional demeanor are required to deliver excellent member service.

Qualifications

• High level of self-control, self-confidence, and good mathematical skills.
• Fast-paced environment – use sound judgment under pressure.
• Willing to engage in ongoing training and professional development.
• Basic computer skills.
• Must speak English fluently.
• Must cooperate and collaborate with co-workers.
• Must be cordial in all interactions with members and co-workers.

Responsibilities

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed.
• Keep daily/monthly records of vault control, returned checks, Visa gift cards, and coin sorter reports.
• Prepare, order, and verify cash deliveries weekly.
• Assist members with account problems and reconciliations.
• Grant advances on existing credit cards with officer approval.
• Answer phone, file paperwork, scan documents into the Image System.

Skills

Customer service

Cash handling

Communication skills

Mathematical proficiency

Basic computer skills

English fluency

Teamwork

Professional appearance

Tools

Margo system

Image System

Job description

State Employees' Credit Union is seeking a member services associate in North Carolina to greet members, open accounts, educate on services, and handle cash transactions with accuracy.

Responsibilities include vault and ATM balancing, drive-thru operations, and clerical duties. Strong communication, math skills, and a professional demeanor are required to deliver excellent member service.