Branch Service Manager: Lead Team & Customer Experience

First Citizens; Lidgerwood (ND); On-site; USD 70,000 - 100,000; Full time

Job summary

First Citizens Bank is seeking a Service Manager to lead branch operations, drive exceptional customer experience, and grow deposits and lending referrals. You will develop a team of sales and service professionals, ensure compliance, and partner with banking specialists to deliver comprehensive financial solutions.

The role emphasizes leadership, relational selling, and operational excellence within a community banking setting. Strong coaching and communication skills are essential for success.

Qualifications

• Position-specific skills listed in the job posting include communication (written and verbal), sales management and leadership, performance coaching, and branch banking operations.

Responsibilities

• Team management — oversee performance and personnel for a sales/service team and coach for development.
• Sales — meet individual/team financial, production, and relationship targets, drive referrals and community engagement.
• Service standards — collaborate to deliver customer value, uncover sales/referral opportunities, and support bank initiatives.
• Operations and administration — comply with regulations and procedures, manage risk, and ensure operational efficiency.

Skills

Communication

Sales management

Performance coaching

Branch banking operations

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking a Service Manager to lead branch operations, drive exceptional customer experience, and grow deposits and lending referrals. You will develop a team of sales and service professionals, ensure compliance, and partner with banking specialists to deliver comprehensive financial solutions.

The role emphasizes leadership, relational selling, and operational excellence within a community banking setting. Strong coaching and communication skills are essential for success.