Branch Services Leader: People, Ops & Customer Experience

Mechanics Bank; Tacoma (WA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Job summary

Mechanics Bank is seeking a Branch Services Manager in Tacoma, WA to lead daily operations at the Retail Branch. You will oversee cash handling, security, compliance, staffing, and customer service to drive branch goals.

You will hire, train, and coach teams, conduct performance reviews, and develop staff to deliver exceptional service while ensuring adherence to bank policies and risk controls. This on-site role emphasizes hands-on leadership and community banking excellence.

Qualifications

• Minimum of a High School Diploma or GED.
• Minimum of 2 years of management experience in banking.
• Strong interpersonal and leadership skills with a focus on customer service.

Responsibilities

• Lead daily branch huddles and regular branch meetings.
• Coach staff and conduct performance reviews to develop goals.
• Oversee teller operations, cash handling, dual control and branch security.
• Develop and execute strategies to achieve branch objectives and customer satisfaction.

Skills

Leadership

Team management

Customer service

Staff development

Education

High School Diploma or GED

Job description

Mechanics Bank is seeking a Branch Services Manager in Tacoma, WA to lead daily operations at the Retail Branch. You will oversee cash handling, security, compliance, staffing, and customer service to drive branch goals.

You will hire, train, and coach teams, conduct performance reviews, and develop staff to deliver exceptional service while ensuring adherence to bank policies and risk controls. This on-site role emphasizes hands-on leadership and community banking excellence.