Branch Service Manager - Licensed or Non-Licensed

First Citizens; Asheville (NC); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

First Citizens Bank in Asheville, NC seeks a Service Manager to lead branch operations, drive sales and service excellence, and manage a team of sales and service representatives. The role includes opening deposit accounts, coordinating lending, and identifying referrals for specialty partners.

The ideal candidate will oversee customer outreach, ensure compliance with regulations, and deliver quality financial guidance while supporting community engagement. Licenses and driving are required.

Formación

• Bachelor's degree + 2+ years in financial services, sales, or bank operations, or a GED with 6+ years in those areas.
• Valid driver's license; frequent driving to other offices and customers.
• Must obtain Series 6 or 7, 63 and state life insurance licenses within 12 months of hire.

Responsabilidades

• Team management: lead a branch team, manage performance, coaching and development.
• Sales: achieve branch financial, production and relationship targets through community outreach.
• Service standards: build partnerships to deliver value and address customer needs.
• Operations and administration: ensure regulatory compliance, safety, and process efficiency.

Conocimientos

Structured sales process

Financial guidance

Financial literacy

Retail banking products

Operations management

Branch operations

Performance coaching

Sales leadership

Educación

Bachelor's Degree + 2+ yrs experience

High School Diploma or GED + 6+ yrs experience

Descripción del empleo

First Citizens Bank in Asheville, NC seeks a Service Manager to lead branch operations, drive sales and service excellence, and manage a team of sales and service representatives. The role includes opening deposit accounts, coordinating lending, and identifying referrals for specialty partners.

The ideal candidate will oversee customer outreach, ensure compliance with regulations, and deliver quality financial guidance while supporting community engagement. Licenses and driving are required.