Branch Service Manager: Lead Team & Customer Growth

First Citizens Bank; Platte (SD); On-site; USD 65,000 - 90,000; Full time

Job summary

First Citizens Bank is seeking a Service Manager to lead branch operations, drive sales, and deliver exceptional customer service. You will coach and develop a team of sales and service professionals while building strong relationships with customers and the community.

The role emphasizes operational excellence, adherence to regulations, and collaboration with banking partners to identify lending opportunities and drive business growth.

Qualifications

• Bachelor's Degree plus 2 years in financial services, or high school with 6 years experience.
• Leadership experience preferred: 2 years in a leadership role.
• Strong communication and relationship-building skills.
• Experience in sales and customer service in branch banking.

Responsibilities

• Lead a team, manage performance, coaching, and development.
• Drive sales and referral opportunities while serving customers.
• Uphold service standards and collaborate with partners.
• Ensure regulatory, policy, and risk compliance in daily operations.

Skills

Communication

Sales leadership

Performance coaching

Branch banking operations

Education

Bachelor's degree or equivalent

High School Diploma or GED

Job description

First Citizens Bank is seeking a Service Manager to lead branch operations, drive sales, and deliver exceptional customer service. You will coach and develop a team of sales and service professionals while building strong relationships with customers and the community.

The role emphasizes operational excellence, adherence to regulations, and collaboration with banking partners to identify lending opportunities and drive business growth.