Branch Service Manager: Lead Team & Grow Relationships

First Citizens; South Dakota; On-site; USD 65,000 - 85,000; Full time

Job summary

First Citizens Bank seeks a Service Manager to lead branch operations, oversee a team of sales and service professionals, and foster strong customer relationships through proactive outreach. You will identify lending opportunities and coordinate referrals to specialized banking partners while maintaining a focus on service excellence.

The role emphasizes team development, customer experience, operational excellence, and business growth in a community-focused banking environment.

Qualifications

• Bachelor's degree with at least 2 years in financial services, sales or bank operations.
• High School Diploma or GED/Equivalent with 6 years in financial services, sales or bank operations.

Responsibilities

• Team Management - Manage performance and personnel functions to deliver results and develop associates.
• Sales - Achieve team financial, production and relationship goals and engage with customers and referral sources.
• Service Standards - Build partnerships to deliver value and address customer needs.
• Operations and Administration - Ensure regulatory compliance, policies, and efficient branch operations.

Skills

Communication

Sales management

Performance coaching

Branch banking operations

Education

Bachelor's degree

High school diploma or GED

Job description

First Citizens Bank seeks a Service Manager to lead branch operations, oversee a team of sales and service professionals, and foster strong customer relationships through proactive outreach. You will identify lending opportunities and coordinate referrals to specialized banking partners while maintaining a focus on service excellence.

The role emphasizes team development, customer experience, operational excellence, and business growth in a community-focused banking environment.