Branch Service Leader: Operations & Customer Experience

First Hawaiian Inc.; Kahului (HI); On-site; USD 43,000 - 60,000; Full time

Job summary

First Hawaiian Bank is seeking an Assistant Service Supervisor for the Kahului Branch. The role supports the Service Supervisor/Manager, helps oversee daily branch operations, staff, and service standards, and participates in hiring and training.

A strong candidate will bring supervisory experience, solid planning, and customer-focused leadership. Location is Kahului, Hawaii, with a typical Monday–Friday schedule and a rotating Saturday shift.

Qualifications

• The ideal candidate will have:
• High School diploma/GED or equivalent experience
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications

Responsibilities

• Assist the Service Supervisor and/or Service Manager with overseeing branch operations, staffing, and customer service standards.
• Oversee workflow, recruitment, and training to support daily branch functions.
• Help management achieve sales performance and service goals through leadership and guidance to the branch team.

Skills

Supervisory experience

Branch operations

Communication skills

Time management

Sales skills

Microsoft 365

Customer service

Budgeting

Education

High School diploma/GED

Bachelor's degree (preferred)

Tools

Microsoft 365

Job description

First Hawaiian Bank is seeking an Assistant Service Supervisor for the Kahului Branch. The role supports the Service Supervisor/Manager, helps oversee daily branch operations, staff, and service standards, and participates in hiring and training.

A strong candidate will bring supervisory experience, solid planning, and customer-focused leadership. Location is Kahului, Hawaii, with a typical Monday–Friday schedule and a rotating Saturday shift.