Service Supervisor (Kahana Branch)

First Hawaiian Inc.; Lahaina (HI); On-site; USD 55,000 - 65,000; Full time

Job summary

First Hawaiian Bank is seeking a collaborative Service Supervisor for the Kahana Branch in Lahaina, Hawaii. You will supervise branch operations, resolve customer issues, and ensure adherence to bank policies while maintaining smooth workflow.

The position offers a Monday–Friday schedule with a rotational Saturday, a salary range of $55,176 to $65,000 per year plus sales incentives. The ideal candidate has a Bachelor’s Degree in Business (or equivalent) and at least two years of bank operations

Qualifications

• Bachelor’s Degree in Business or equivalent work experience required
• 2 years’ experience in bank operations; and
• 2 years’ supervisory experience (may be obtained concurrently)
• Ability to use 10-key adding machine and type 40 wpm
• Must be pleasant and tactful when interacting with customers
• Good oral and interpersonal communication skills
• Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information
• Must be proficient in Microsoft Windows applications

Responsibilities

• Oversee branch operations and supervise employees across all bank functions
• Resolve customer issues and maintain branch workflow; assign coverage
• Ensure compliance with bank policies and procedures

Skills

Customer service

Communication

Attention to detail

Microsoft Windows

Education

Bachelor’s Degree in Business or equivalent work experience

Tools

10-key adding machine

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, and detail-oriented Service Supervisor to join our Kahana Branch.

Compensation

The salary range for the role is $55,176- $65,000/yr* (commensurate with experience); plus sales incentives

The successful candidate will be hired for the level of the position that aligns with their experience.

• The advertised salary range reflects a location-based premium offered at select branch locations.

Work Schedule

Monday-Friday; 8:00 AM – 4:30 PM; Rotational Saturday 8:30AM - 1:30PM (hours may vary)

Responsibilities

In this role, you will be responsible for operations of the branch by supervising employees in all phases of bank operations. The Service Supervisor also handles and resolves any customer issues or complex inquiries and assists to maintain the branch workflow and assign coverage as needed. Another integral part of this role is to ensure that all bank policies and procedures are followed.

Qualifications

The ideal candidate will have:

• Bachelor’s Degree in Business or equivalent work experience required
• 2 years’ experience in bank operations; and
• 2 years’ supervisory experience (may be obtained concurrently)
• Ability to use 10-key adding machine and type 40 wpm
• Must be pleasant and tactful when interacting with customers
• Good oral and interpersonal communication skills
• Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information
• Must be proficient in Microsoft Windows applications