Assistant Service Supervisor (Kapiolani Branch)

First Hawaiian Inc.; Honolulu (HI); On-site; USD 43,000 - 60,000; Full time

Job summary

First Hawaiian Bank is seeking an Assistant Service Supervisor at the Kapiolani Branch in Honolulu. The role supports the Service Supervisor with daily branch operations, staff oversight, and customer service excellence.

The ideal candidate will have a high school diploma or equivalent, 2 years in branch ops, and at least 1 year of supervisory experience; a bachelor’s degree is preferred. Strong communication and budgeting skills are required.

Qualifications

• Must have HS diploma or GED or equivalent experience.
• Bachelor’s degree preferred in a business-related field.
• Strong written and verbal communication are essential for customer interactions.

Responsibilities

• Assist Service Supervisor/Manager with branch operations.
• Oversee workflow, recruitment, and training for staff.
• Help achieve branch sales and service goals through leadership and customer focus.

Skills

Written communication

Verbal communication

Attention to detail

Time management

Planning & budgeting

Customer service skills

Education

High School diploma/GED or equivalent experience

Bachelor’s degree in business-related field

Tools

Microsoft 365

Job description

Job Description

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our Kapiolani Branch.

Compensation

The annual salary range for this role is $43,493 - 60,320/yr; commensurate with experience.

Work Schedule

Monday - Friday 8:00AM - 4:30PM (hours may vary)

Responsibilities

The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Qualifications

The ideal candidate will have:

• High School diploma/GED or equivalent experience is required
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications