Assistant Service Supervisor (Liliha Branch)

First Hawaiian Inc.; Honolulu (HI); On-site; USD 43,000 - 60,000; Full time

Job summary

First Hawaiian Bank is seeking an Assistant Service Supervisor for the Liliha Branch to support daily branch operations and leadership. The role emphasizes customer service, staff oversight, recruitment, and training, with a focus on achieving sales and service goals.

Ideal candidates will have 2 years in branch operations and 1 year of supervisory experience; a Bachelor's degree is preferred. Strong communication, budgeting, and Microsoft 365 skills are required.

Qualifications

• High School diploma/GED or equivalent experience required
• 2 years of experience in branch operations
• 1 year supervisory experience (e.g., Head Teller or Service Manager Associate) or 1-year external supervisory experience
• Bachelor’s degree in business-related field preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications

Responsibilities

• Oversee branch operations and staff, ensuring customer service standards are met
• Assist with workflow, recruitment, and training; provide leadership and support to the branch team
• Help management ensure the branch achieves sales performance and service goals

Skills

Leadership

Customer service

Communication

Time management

Budgeting

Planning

Education

High School diploma/GED

Bachelor’s degree preferred

Tools

Microsoft 365

Job description

Job Description

First Hawaiian Bank is currently seeking an engaging and collaborative Assistant Service Supervisor to join our Liliha Branch.

Compensation

The annual salary range for this role is $43,493 - $60,320/yr; commensurate with experience.

Work Schedule

Monday - Friday 8:00AM - 4:30PM (hours may vary)

Responsibilities

The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Qualifications

The ideal candidate will have:

• High School diploma/GED or equivalent experience is required
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications