Assistant Service Supervisor (Kahului Branch)

First Hawaiian Inc.; Kahului (HI); On-site; USD 43,000 - 60,000; Full time

Job summary

First Hawaiian Bank is seeking an Assistant Service Supervisor for the Kahului Branch. The role supports the Service Supervisor/Manager, helps oversee daily branch operations, staff, and service standards, and participates in hiring and training.

A strong candidate will bring supervisory experience, solid planning, and customer-focused leadership. Location is Kahului, Hawaii, with a typical Monday–Friday schedule and a rotating Saturday shift.

Qualifications

• The ideal candidate will have:
• High School diploma/GED or equivalent experience
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications

Responsibilities

• Assist the Service Supervisor and/or Service Manager with overseeing branch operations, staffing, and customer service standards.
• Oversee workflow, recruitment, and training to support daily branch functions.
• Help management achieve sales performance and service goals through leadership and guidance to the branch team.

Skills

Supervisory experience

Branch operations

Communication skills

Time management

Sales skills

Microsoft 365

Customer service

Budgeting

Education

High School diploma/GED

Bachelor's degree (preferred)

Tools

Microsoft 365

Job description

Job Description

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our team at the Kahului Branch.

Job Description

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our team at the Kahului Branch.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Compensation

The salary range for the role is $43,493 - $60,320/yr; commensurate with experience.

Responsibilities

In this role, you will assist the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. The Assistant Service Supervisor assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Qualifications

The ideal candidate will have:

• High School diploma/GED or equivalent experience is required
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skills
• Possesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications