Branch Service Leader: Growth & Coaching

Alsco Inc.; Chicago (IL); Ibrido; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K match

Medical plan

Dental plan

Vision plan

FSA/HSA

Life Insurance

Disability Insurance

Vacation days

Sick time

Holidays

EAP

Descrizione del lavoro

Alsco Uniforms in Chicago is seeking a Service Manager to lead all service operations at the branch level, driving customer retention, account growth, and team performance. You will coach District Managers and Route Sales Representatives, ensure route excellence, oversee safety, and collaborate with Sales, Production, and Office teams to hit branch goals and maintain compliance.

This exempt role requires 3–5 years of leadership in route-based service or similar industries, familiarity with DOT

Competenze

• 3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
• Strong knowledge of route operations, customer retention, performance management, and service execution.
• Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
• Valid driver’s license and a safe driving record.

Mansioni

• Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable, and promotable service team.
• Drive employee performance through regular coaching, performance evaluations, and career development planning.
• Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication.
• Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
• Collaborate cross-functionally with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
• Promote a safe working environment and enforce all safety standards. Ensure delivery vehicles are being properly maintained and operated safely.

Conoscenze

Leadership

Route operations

Customer retention

Performance management

Safety compliance

DOT regulations

Fleet safety

Driver qualification

Descrizione del lavoro

Alsco Uniforms in Chicago is seeking a Service Manager to lead all service operations at the branch level, driving customer retention, account growth, and team performance. You will coach District Managers and Route Sales Representatives, ensure route excellence, oversee safety, and collaborate with Sales, Production, and Office teams to hit branch goals and maintain compliance.

This exempt role requires 3–5 years of leadership in route-based service or similar industries, familiarity with DOT