Branch Sales & Service Lead - Assistant Manager

Eastern Bank; Bedford (NH); On-site; USD 39,000 - 48,000; Full time

Job summary

Eastern Bank's Bedford, NH location seeks a Branch Assistant Manager I to support daily branch operations, drive sales, and deliver exceptional customer service while promoting the bank's products and services.

Under the branch manager, you will assist with daily management, coach staff, manage audits and compliance, handle teller functions, and step in as manager on duty when needed.

Qualifications

• High school diploma or equivalent.
• 1–2 years supervisory experience in retail banking is preferred.
• 2–4 years of retail banking experience preferred.
• Solid sales and service track record.
• Ability to coach staff toward branch goals.
• Strong communication and relationship-building skills.

Responsibilities

• Assist with the daily management of a banking office.
• Achieve personal sales goals and guide sales activities of staff.
• Coach staff on sales and service techniques.
• Understand major aspects of retail incentives and business loans.
• Manage daily branch operations and ensure audit/compliance adherence.
• Maintain customer service levels and act as manager on duty when needed.

Skills

Sales experience

Customer service

Relationship building

Leadership

Communication skills

Problem solving

Banking knowledge

Team coaching

Education

High School diploma or equivalent

Job description

Eastern Bank's Bedford, NH location seeks a Branch Assistant Manager I to support daily branch operations, drive sales, and deliver exceptional customer service while promoting the bank's products and services.

Under the branch manager, you will assist with daily management, coach staff, manage audits and compliance, handle teller functions, and step in as manager on duty when needed.