Branch Sales & Service Supervisor

Eastern Bank; Saugus (MA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Total Rewards benefits

Retirement plan

Health, dental, vision

Tuition reimbursement

Job summary

Eastern Bank, located in Saugus, MA, seeks a Branch Assistant Manager I to help manage daily branch operations, achieve personal sales goals, and coach the platform staff toward branch targets. The role emphasizes customer service, policy adherence, and developing the team.

A high school diploma and supervisory experience in retail banking are preferred, with strong sales and service success required. Easter n Bank offers Total Rewards, benefits, retirement options, and growth opportunities;

Qualifications

• Strong problem resolution skills.
• Basic business acumen and professionalism.
• Ability to communicate information clearly to others.
• Ability to build relationships across the organization.
• Quickly gain understanding of bank products and services.

Responsibilities

• Assist with daily management of a banking office.
• Achieve personal sales goals and coach platform staff.
• Understand major aspects of the retail incentive plan and business loans to coach staff.
• Oversee daily branch operations: overdraft management, vault, schedules, opening/closing.

Skills

Sales & service

Communication

Relationship building

Leadership / supervision

Banking knowledge

Education

High school diploma or equivalent

Job description

Eastern Bank, located in Saugus, MA, seeks a Branch Assistant Manager I to help manage daily branch operations, achieve personal sales goals, and coach the platform staff toward branch targets. The role emphasizes customer service, policy adherence, and developing the team.

A high school diploma and supervisory experience in retail banking are preferred, with strong sales and service success required. Easter n Bank offers Total Rewards, benefits, retirement options, and growth opportunities;