Branch Sales Leader: Referrals & Customer Excellence

First National Bank; Camp Hill (Cumberland County); On-site; USD 52,000 - 65,000; Full time

Job summary

First National Bank is seeking an Assistant Branch Manager in Camp Hill, PA. The role focuses on meeting customer needs, managing a branch and sales team, and driving referrals while maintaining data quality and service standards.

Responsibilities include coaching staff, handling daily sales activity, and ensuring compliant operations. The position requires strong communication and banking knowledge, with an emphasis on customer satisfaction and risk management.

Qualifications

• High school diploma or GED required.
• Knowledge of banking policies and consumer products is preferred.
• Experience in a related position is beneficial.

Responsibilities

• Promotes the sales process through referrals and leads.
• Input and maintain data quality for referrals and customers.
• Assist with daily sales activity and coaching of staff.
• Handle branch operations including opening/closing and vault cash.
• Perform traditional teller transactions as needed.
• Adhere to all bank policies and risk management practices.

Skills

Excellent customer service

Excellent communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

PC skills

MS Word - Basic

MS Excel - Intermediate

MS PowerPoint - Basic

Banking policies knowledge

Sales and customer service

Education

High School or GED

Job description

First National Bank is seeking an Assistant Branch Manager in Camp Hill, PA. The role focuses on meeting customer needs, managing a branch and sales team, and driving referrals while maintaining data quality and service standards.

Responsibilities include coaching staff, handling daily sales activity, and ensuring compliant operations. The position requires strong communication and banking knowledge, with an emphasis on customer satisfaction and risk management.