Float MSR: Branch Banking & Sales Coverage

First Tech Federal Credit Union; Massachusetts; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Job summary

First Tech Federal Credit Union in Marlborough, MA is seeking a member service specialist who identifies member needs, promotes products, and provides service excellence. Travel is required to support MA and NH branches.

The role emphasizes accurate transaction processing and contributing to financial goals. You will also handle memberships, accounts, loans, and cross-training as a teller, with daily balancing and self-service promotion.

Qualifications

• High School diploma or equivalent.
• 1-3 years related experience.
• Excellent written and verbal communication skills.
• Consistent attention to detail.
• Strong technical skills (Word, Excel, Email).

Responsibilities

• Identify members' needs, cross-sell products, and meet sales goals.
• Open memberships, accounts and loans per guidelines; promote self-service.
• Process loans: obtain lending authority and verify documents.
• Handle teller and MSR transactions; assist with end-of-day balancing.
• Provide branch coverage and support other departments as needed.
• Adhere to policies and training; identify process improvements.

Skills

Communication skills

Attention to detail

Technical skills (Word, Excel, Email)

1-3 years related experience

High School diploma

Education

High School diploma or equivalent

Job description

First Tech Federal Credit Union in Marlborough, MA is seeking a member service specialist who identifies member needs, promotes products, and provides service excellence. Travel is required to support MA and NH branches.

The role emphasizes accurate transaction processing and contributing to financial goals. You will also handle memberships, accounts, loans, and cross-training as a teller, with daily balancing and self-service promotion.