Branch Leader: Growth, Service & Compliance

GreyMatter IT; Danvers (MA); On-site; USD 67,000 - 84,000; Full time

Job summary

Align Credit Union is seeking a Branch Manager to oversee the daily operations and sales culture of the Massachusetts branch. You will lead a team to deliver exceptional member service and drive branch growth through new relationships with the community.

You will hire, train, coach, and evaluate staff, ensure regulatory compliance, and manage daily scheduling to cover all branch functions. The role emphasizes leadership, service quality, and sound judgment in decision-making.

Qualifications

• Lead branch to meet sales and service goals while adhering to state and federal regulations.
• Explain Align Credit Union programs, procedures, and objectives to staff and members.
• Hire, train, coach, and motivate branch team to improve performance.

Responsibilities

• Oversee daily branch operations and service culture to deliver top member experience.
• Drive growth by building relationships with local organizations and members.
• Monitor branch activity: transactions, errors, loan volume, new accounts, and sales.
• Ensure compliance with governing regulations and internal policies.

Skills

Team leadership

Sales leadership

Customer service

Regulatory compliance

Staff coaching

Job description

Align Credit Union is seeking a Branch Manager to oversee the daily operations and sales culture of the Massachusetts branch. You will lead a team to deliver exceptional member service and drive branch growth through new relationships with the community.

You will hire, train, coach, and evaluate staff, ensure regulatory compliance, and manage daily scheduling to cover all branch functions. The role emphasizes leadership, service quality, and sound judgment in decision-making.